FAQ

FOR CUSTOMER SERVICE, PLEASE EMAIL YOUR ORDER NUMBER AND QUERY USING OUR CONTACT FORM

https://www.bedouinrecords.com/contact


ORDER SHIPMENT AND TRACKING INFORMATION WILL BE SENT VIA E-MAIL ONCE YOUR ORDER SHIPS.


INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR DUTY AND TAX ON DELIVERY.


DUTY AND TAX MAY VARY BY COUNTRY.


REFUSED PACKAGES WILL BE CONSIDERED FORFEITED AND ARE NOT ELIGIBLE FOR REFUND OR CREDIT.


WE ARE NOT RESPONSIBLE FOR ANY LOST, STOLEN OR DAMAGED SHIPMENTS. CUSTOMERS ARE RESPONSIBLE FOR PAYING ADDITIONAL SHIPPING AND HANDLING FEES TO HAVE THE ORDER RE-SHIPPED, IF AVAILABLE. THE BUYER ASSUMES ALL RESPONSIBILITIES OF CLAIMS MADE WITH THE SHIPPING CARRIER. PLEASE CONTACT CUSTOMER SERVICE WITH ANY QUESTIONS REGARDING CARRIER CLAIMS.


ALL SALES ARE FINAL. NO RETURNS, NO EXCHANGES


IN ORDER TO PROVIDE THE BEST CUSTOMER SERVICE, ANY CONCERNS REGARDING ORDERS MUST BE RECEIVED IN WRITING WITHIN 7 DAYS OF DELIVERY OF THE ORDER.


THANK YOU

ORDERS ARE FULFILLED BY BEDOUIN RECORDS AND ARE SHIPPED THROUGH CARRIERS SUCH AS UPS, ACS, ΕΛΤΑ FROM ATHENS, GREECE

ESTIMATED SHIPPING TIMES

EU: 3-7 WORKING DAYS
ROW: 7-14 WORKING DAYS

ALL PRE-ORDERS WILL BE SHIPPED IN A SINGLE CONSIGNMENT WITH OTHER ITEMS ONCE THEY BECOME AVAILABLE TO US
RELEASE DATES FOR ITEMS ON PRE-ORDER ARE SUBJECT TO CHANGE